Return and Refund Policy

***SHOP POLICIES***

SHIPPING
Order processing time is 1-5 business days, unless otherwise notified or during our holiday season (Oct-Jan). Shipping could then take an additional 5-10 business days depending on your shipping selection. I strive to provide quick order processing but sometimes due to the number of orders I receive or other issues outside of my control, it may take longer. Please note that orders are shipped using the United States Postal Service (USPS) or UPS (*depending on the weight of the package) Monday through Friday. In the case of a holiday, orders are shipped on the next business weekday. If the product is out of stock please allow 5-10 business days for products to be processed and shipped out.
We will try our best to notify you if this happens but this is not guaranteed.
When your order ships you will receive an email or message containing your order tracking information so be sure to enter your correct contact information when placing an order.

*Please note that business days for shipping and processing times do not include weekends (Saturday & Sunday) and holidays.

MoNellTreasures do not hold responsibility for packages that have been delivered. I do not issue refunds for packages that say they were delivered. I also can not give refunds for shipping delays, lost mail or other shipping problems. Please do not ask for a refund if your shipping is unresolved. I can not give a refund if your shipping is delayed. I will assist with filing a claim and if that results in a reimbursement I will refund your order at that time but once I ship your package any shipping issues other than broken or damaged merchandise is between you and the post office or shipping service you choose when you placed your order. Please understand, I will do everything I can to help resolve these issues. I am usually able to help resolve them without too much of a delay or issue but I can not take responsibility for your shipping service or issues relating to them that are outside of my control.
If your tracking information states your package was delivered and you have not received it, you must address this with the United States Postal Service at 1 (800) 275-8777 or the shipping servicer used to deliver your package. That is the quickest way to a resolution and this will help me, help you, if a claim need to be filed.

If your order is returned to me due to incorrect address or error on your part, there's a re-shipping fee that will be charged in order for me to reship your order so please double check your address before you submit your order. If a refund is requested for a returned order we will refund you for the price paid minus the shipping cost.